Effective Date: 31.01.2025

These Promotional Terms & Conditions (“T&C”) govern the use of promo codes and discount offers provided by Group Seb Arabia for home appliances (“Tefal.sa”, “we”, “our”, or “us”) on its official e-commerce website (www.tefal.sa). By using any promotional code or discount, you (“customer”, “you”, or “user”) agree to these T&C.

Eligibility & General Terms

Promo codes and discounts are available only for purchases made on Tefal.sa and cannot be redeemed in physical stores or on other e-commerce platforms.

Each promo code is valid for a limited period and expires on the date specified in the promotional offer.

Promo codes and discounts cannot be transferred, resold, exchanged for cash, or used for past purchases.

Promo codes must be entered at checkout to apply. Discounts cannot be applied retroactively.

Promo codes may have product-specific, category-specific, or order-value-specific restrictions. If a product is excluded, the discount will not apply.

Promo Code Usage Limits

Unless otherwise stated, promo codes are limited to one-time use per customer and may not be combined with other promotions, discounts, or coupons.

Some promo codes may have minimum order value requirements, which must be met before the discount applies.

If a promo code has a maximum redemption limit, once the limit is reached, the code will no longer be valid.

Exclusions & Restrictions

The following are excluded from promo code discounts, unless explicitly stated otherwise:

1. Already discounted or clearance products
2. Gift cards or vouchers
3. Certain limited edition or special collection items
4. Services such as shipping fees, extended warranties, or installation services

Promo codes cannot be applied to multiple accounts or bulk purchases intended for resale.

Cancellation, Modifications, & Errors

Tefal.sa reserves the right to cancel, modify, or suspend any promotional offer at its discretion, without prior notice.

If a promo code is used fraudulently, or in violation of these T&C, we reserve the right to cancel the order or charge the original amount without discount.

If an error occurs (e.g., incorrect discount applied due to a technical glitch), we reserve the right to correct pricing mistakes or cancel the order.

Returns, Refunds & Exchanges

If you return a product purchased with a promo code:

1. The refund amount will be equal to the amount paid after discount, not the original price.
2. If the promo code was for a percentage-based discount, the refunded amount will be calculated proportionally.

If a promo code was used for a minimum purchase requirement, and a refund reduces the total order value below the required threshold, the discount will be removed, and the refund adjusted accordingly.

Promo codes are not reissued or reinstated if an order is canceled or returned.

Governing Law & Dispute Resolution

These Promotional Terms & Conditions are governed by the laws of Saudi Arabia, including the E-Commerce Law (Royal Decree No. M/126) and other relevant regulations.

Any disputes arising from promo code usage shall be resolved in accordance with Saudi Arabia’s Ministry of Commerce (MoC) dispute resolution guidelines

Promotion Overview

This Bundle Offers (Buy One, Get a Gift) promotion ("Promotion") is organized by Group Seb Arabia for home appliances and is applicable exclusively to purchases made on [Website Name - www.tefal.sa].

Customers who purchase a qualifying product during the promotional period will receive a free gift as specified in the promotion.

This promotion is subject to stock availability, and gifts may be substituted or unavailable if out of stock.

Promotion Period

The promotion is valid from February 20, 2025, to March 11, 2025.

The offer is only applicable for orders placed and successfully completed during this period.

Eligible Products & Gifts

The following products qualify for the Bundle Offers (Buy One, Get a Gift) promotion:

Eligible Products

The gift item will be automatically added to the customer’s order at zero cost during checkout.

Gift Availability & Substitutions

Gifts are available while stocks last.

In case the selected gift is out of stock, it may be substituted with a product of equal or greater value, subject to availability.

If no replacement is available, the customer will still receive the main product at the regular price, without a free gift.

Offer Redemption & Cart Rules

The gift will be automatically added to the shopping cart when an eligible product is purchased.

No additional coupon codes or manual actions are required by the customer.

Customers must ensure the gift is in their cart before completing checkout, as the promotion cannot be applied retroactively.

KRUPS Home Consultation Service – Terms and Conditions

Welcome to the KRUPS Home Consultation Service – an exclusive offering for customers who purchase a KRUPS Full auto coffee machine from Tefal.sa. This document outlines the scope, conditions, eligibility, and operational guidelines of the service.

Service Overview

The KRUPS Home Consultation Service is a personalized session conducted at your home by a trained KRUPS specialist. The specialist will:

1. Unpack and set up your new KRUPS coffee machine.
2. Demonstrate all features, functions, and usage best practices.
3. Provide tips for maintenance, cleaning, and care.
4. Answer any questions you may have regarding your machine.

This hands-on consultation is designed to help you maximize your experience and ensure optimal usage from day one.

Estimated time: 60 min.

Eligibility and Availability

The service is available exclusively to customers who meet the following conditions:

1. Purchased a KRUPS Full auto coffee machine through www.tefal.sa.
2. Reside in one of the following cities: Riyadh, Jeddah, or Dammam.

This offer is currently limited to residential addresses within the city limits of the above locations.

Booking and Scheduling Process

To schedule your in-home consultation, please complete the request form available on the KRUPS product page at Tefal.sa or contact with the customer service directly. Once submitted, a customer service representative will contact you within 2 business days to confirm your appointment and coordinate timing with the assigned specialist.

Appointments will be scheduled based on availability.

Terms of Service

1. The Home Consultation is a complimentary service with your purchase and carries no additional cost.
2. This service includes only consultation and demonstration. It does not cover product installation into cabinetry or modifications to home infrastructure (e.g., plumbing or electricity).
3. The service is limited to one session per customer/machine.
4. Rescheduling must be requested at least 24 hours prior to the confirmed appointment time.
5. Customers must ensure someone 18+ is present at the address during the scheduled visit.

Limitations and Exclusions

The following limitations apply to the KRUPS Home Consultation Service:

1. Only available for purchases made through Tefal.sa
2. Not applicable to refurbished or pre-owned machines.
3. Services cannot be provided outside the defined geographic locations at this time.
4. No repair or servicing will be performed during the consultation.

Contact and Customer Support

For inquiries or changes to your consultation appointment, please contact our customer care team through:

TEL. +966 550900668

e-mail: [email protected]

Promo Code Campaign – Terms and Conditions

This promotional offer is brought to you by Groupe SEB for purchases made on the official Tefal.sa website.

Offer Description

Customers are eligible to receive a 15% discount on selected products from the X-Clean and X-Force ranges by applying valid promo codes during checkout.

Eligibility

1. This promotion is available to all customers shopping on Tefal.sa.
2. The promo codes are valid only for products from the X-Clean and X-Force ranges.

Promotion Period

1. The promotion is valid from May 15, 2025 to June 30, 2025.
2. All codes will expire at 11:59 PM (KSA time) on June 30, 2025, or earlier if the usage limit is reached.

Usage Conditions

1. Promo codes must be entered during checkout to be applied.
2. The discount applies to the actual product price displayed on the website at the time of purchase.
3. Promo codes cannot be combined with other discount codes in a single order.
4. Promo codes can be combined with free delivery offers where applicable.

General Conditions

1. This promotion is valid only for orders placed on Tefal.sa and applies exclusively to eligible products.
2. Groupe SEB reserves the right to cancel or modify the promotion at any time without prior notice.
3. In case of returns or order cancellations, the discount value will not be refunded or transferred.
4. Any fraudulent or abusive use of promo codes will result in order cancellation and may lead to account suspension.

By using a promo code, customers agree to be bound by these Terms and Conditions.

Promotional Terms & Conditions – Pre-SUMMER Campaign

1. Overview

This promotional offer is made available by Groupe SEB through its direct-to-consumer platform www.tefal.sa and applies to online purchases made within the specified campaign period. Participation in the promotion constitutes acceptance of these terms.

2. Campaign Name

Pre-Summer Campaign Promotion

3. Promo Code

Use the promo code SUMMER (case-insensitive) at checkout to receive the discount. Only one promo code may be applied per order.

4. Discount Offer

Customers will receive a 15% discount on their total order value for qualifying products.

5. Qualifying Products

This promotion applies to the full range of Tefal, Moulinex, and Krups products available on the website during the promotional period.

6. Eligibility

The promotion is open to all customers shopping on www.tefal.sa.

7. Campaign Period

1. Start Date: 23 May 2025
2. End Date: 02 June 2025

Orders must be placed and paid for during the campaign period. No extensions or exceptions will be granted.

8. Usage Limits

1. The promo code can be used unlimited times during the campaign period.
2. Only one promo code may be used per order.
3. This code cannot be combined with other promotional codes or bundle offers.
4. Free delivery applies as per the existing shipping policy

9. Exclusions

1. The promo code is not valid in combination with bundle offers or other ongoing promotions.
2. Not redeemable for cash or credit.

10. Modifications and Termination

Groupe SEB reserves the right to modify or terminate the promotion without prior notice in case of unforeseen circumstances, suspected abuse, fraud, or technical issues that compromise the fair and proper conduct of the campaign.

11. Governing Law

These terms and conditions shall be governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia.

Promotional Terms & Conditions – Build Your Own Set Campaign

1. Overview

This promotional offer is organized by Groupe SEB and is applicable exclusively to purchases made through the Tefal direct-to-consumer platform, www.tefal.sa. By participating in this promotion, customers agree to comply with the following terms and conditions.

2. Campaign Name

Build Your Own Set

3. Promotion Description

Customers who add two or more eligible products from a designated selection (which may include items such as Pots, Pans, and Kitchenware) to their shopping cart will automatically receive a 20% discount on those products.

4. Qualifying Products

The promotion is valid only on the products specified in the "Build Your Own Set" campaign list, which may include items across multiple categories (e.g., Cookware, Kitchenware).

5. Eligibility

The promotion is open to all customers purchasing through www.tefal.sa during the campaign period.

6. Campaign Period

1. Start Date: 23 May 2025
2. End Date: 30 June 2025

Discounts will only be applied to orders placed and paid for during this timeframe.

7. Discount Application

1. The 20% discount will be automatically applied to qualifying items in the cart once the minimum condition of two eligible products is met.
2. Discount is calculated only on eligible items, not on the total cart value.
3. The maximum number of SKUs eligible for discount in a single order is ten (10).

8. Usage Limits & Exclusions

1. This promotion cannot be combined with any other promotional code or bundle offer.
2. No promo code is required; the discount is applied automatically.
3. Not redeemable for cash or exchange.
4. Any items not listed under the eligible product list will not qualify for the discount.

9. Returns

If the order is returned in part and the minimum required number of eligible items is no longer met, the discount will be removed and the refund amount adjusted accordingly.

10. Modifications and Termination

Groupe SEB reserves the right to modify or cancel the promotion at any time without prior notice if necessary, including but not limited to cases of fraud, abuse, or technical issues.

11. Governing Law

These promotional terms and conditions are governed by the laws of the Kingdom of Saudi Arabia